Privacy Policy

promptandgo (“we”, “our”, “us”) operates the website https://promptandgo.ai (the “Site”). We are committed to protecting your personal data in compliance with Singapore’s Personal Data Protection Act 2012 (PDPA) and other applicable laws.

By using our Site, you agree to the terms of this Privacy Policy.

1.  Information We Collect

We may collect the following types of personal data:

• Contact Information - name, email address, and other details you provide when signing up or contacting us.
• Account Information - username, password, profile settings, subscription details, and preferences if you create an account.
• Usage Data - IP address, browser type, device information, pages visited, time spent on the Site, and AI tool usage patterns.
• Content Submissions - prompts, AI-generated content, comments, feedback, favorites, or other materials you submit or interact with.
• AI Interaction Data - conversations with AI tools, prompt inputs, generated outputs, usage frequency, and personalization data for Smart Suggestions.
• Profile Context - industry, project type, preferred tone, desired outcomes, and other context you provide to enhance AI recommendations.
• Transactional Data - payment details are processed securely via Stripe and other third-party payment providers; we do not store full credit card details. This includes purchases of Monthly Memberships ($12.99 USD/month), Lifetime Access ($99.50 USD), and individual Prompt Packs ($9.99 USD each).
• Analytics Data - aggregated usage statistics, feature adoption metrics, and performance data for our AI services.
• Behavioral Tracking Data - detailed user interaction patterns including:
• Page navigation history and time spent on each page
• Click tracking on buttons, links, and interactive elements
• Scroll depth and reading behavior patterns
• Form interaction data (fields focused, completion rates)
• Mouse movement patterns and exit intent signals
• Session duration, visit frequency, and return visitor identification
• Engagement scores and user intent level assessments
• Conversion funnel progression and drop-off points
• Email Marketing Data - newsletter subscription status, email preferences, engagement metrics (opens, clicks), unsubscribe history, and lead magnet interactions.
• Personalization Data - preferences, recommendation history, content interaction patterns, and algorithmic profiling for customised user experiences.
• Social Proof Data - aggregated and anonymized user activity data used to display social proof elements (e.g., "X users copied this prompt today").

2.  How We Use Your Information

We use your personal data to:

• Provide, maintain, and improve our services, including AI tools and personalised recommendations.
• Process your account registration and authenticate your access.
• Generate AI-powered prompts, suggestions, and assist with your queries through Scout, our AI Assistant.
• Track usage limits and quotas for our AI services (currently in beta).
• Personalize your experience based on your industry, project type, and preferences.
• Respond to your enquiries and support requests.
• Send you updates, newsletters, and marketing (only with your consent).
• Analyze usage patterns to improve our AI algorithms and service quality.
• Comply with legal obligations and enforce our terms of use.
• Behavioural Analysis and Optimisation - analyse user interactions, navigation patterns, and engagement levels to:
• Optimize website layout, content placement, and user interface design
• Personalize call-to-action messages and content recommendations
• Identify high-intent users for targeted messaging and offers
• Improve conversion rates and user experience optimization
• Generate engagement scores and user behavior insights
• Email Marketing and Communication - deliver personalised newsletters, promotional content, lead magnets, and transactional messages based on user preferences and behavior patterns.
• Social Proof Generation - create anonymized activity feeds and testimonials to demonstrate platform usage and build trust with new users.
• A/B Testing and Experimentation - test different features, content, and user experience variations to optimize our services.
• Fraud Prevention and Security - monitor for suspicious activity, prevent abuse, and protect user accounts and data.

3.  How We Share Your Information

We do not sell your personal data. We may share your data with:

• AI Service Providers - third-party AI providers (including OpenAI) to process your prompts and generate AI responses. These providers have their own privacy policies and data handling practices.
• Payment Processors - transactions are processed by Stripe and other secure payment providers who have their own privacy policies and data handling practices.
• Service Providers - third parties who help us operate the Site, such as hosting, analytics, and infrastructure services (including Supabase).
• Email Service Providers - third-party services for newsletter delivery, email marketing campaigns, and transactional email communications.
• Analytics and Tracking Services - services that help us understand user behavior, track conversions, and optimize our platform performance.
• Legal Authorities - if required by law, court order, or government regulation.
• Business Transfers - if promptandgo is acquired, merged, or reorganised.
• Aggregated Data - we may share anonymized, aggregated usage statistics that do not identify individual users.
• Social Proof Data - anonymized activity data may be shared in aggregate form to display social proof elements and testimonials.

4.  International Data Transfers

As part of our operations, your data may be transferred and stored outside Singapore. We ensure that any such transfer complies with the PDPA and that the receiving party offers a comparable level of data protection.

5.  Data Retention and Business Continuity

We retain your personal data only for as long as necessary to fulfil the purposes stated in this policy or as required by law. Specifically:

• AI Conversation Data - stored for up to 30 days to improve service quality and provide support.
• Account Data - retained while your account is active and for a reasonable period thereafter.
• Usage Analytics - aggregated data may be retained indefinitely in anonymized form.
• User-Generated Content - prompts and favorites are retained until you delete them or close your account.
• Payment Records - transaction history retained for legal and accounting purposes as required by Singapore law.
• Membership Data - subscription status and access rights maintained for active memberships and lifetime purchases.
• Behavioral Tracking Data - session data and interaction patterns retained for up to 12 months for analytics and personalization purposes.
• Email Marketing Data - subscription status and preferences retained until unsubscribe; engagement metrics retained for up to 24 months for campaign optimization.
• Personalization Data - user preferences and recommendation history retained while account is active and for up to 6 months after account closure.

Business Discontinuation and Data Handling

In the event that promptandgo discontinues operations:

• We will make reasonable efforts to provide advance notice when possible
• User data will be handled in accordance with this privacy policy during any transition period
• We may provide data export tools or instructions where technically feasible
• All personal data will be securely deleted according to our standard retention schedule unless legally required otherwise
• No personal data will be transferred to third parties without explicit consent, except as required by law

6.  Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal data from unauthorised access, disclosure, alteration, or destruction. However, no method of transmission over the Internet is completely secure.

7.  Your Rights

Under the PDPA, you have the right to:

• Access and request a copy of your personal data.
• Request correction of your personal data.
• Withdraw consent for the collection, use, or disclosure of your personal data.
• Request deletion of your personal data, subject to legal and contractual obligations.

Requests can be made by contacting us at legal@promptandgo.ai.

8.  Use of Cookies and Tracking

We use cookies and similar technologies to:

• Improve your user experience and remember your preferences.
• Analyse Site performance and user behavior patterns.
• Deliver relevant content and personalised recommendations.
• Track user interactions for conversion optimization.
• Provide social proof and engagement metrics.
• Enable personalization features and smart recommendations.
• Monitor security and prevent fraudulent activity.

Specific Tracking Technologies:

• Essential Cookies - necessary for site functionality, authentication, and security
• Analytics Cookies - track page views, user journeys, and site performance
• Personalization Cookies - remember preferences and enable customised experiences
• Marketing Cookies - track conversions, email signups, and campaign effectiveness
• Behavioral Tracking Scripts - monitor user interactions, scroll behavior, and engagement patterns
• Session Storage - temporary data storage for current session management
• Local Storage - persistent storage for user preferences and behavior tracking

You may disable cookies in your browser settings, but some Site features may not function properly. Disabling behavioral tracking may limit personalization features.

9.  AI Services and Beta Features

Our AI tools (including Scout Prompt Generator, Smart Suggestions, and Scout Assistant) are currently in beta. Please note that:

• Usage limits and quotas may change without notice as we optimize our services.
• AI-generated content may be used to improve our algorithms (in anonymized form).
• Beta services may be modified, suspended, or discontinued at any time.
• AI outputs are generated by third-party providers and we cannot guarantee their accuracy or appropriateness.
• Personalization algorithms may evolve and change based on user behavior patterns and service improvements.
• Behavioral tracking data may be used to enhance AI recommendations and user experience optimization.

10.  Email Marketing and Communication Preferences

We offer various email communication services:

• Newsletter Subscriptions - periodic updates about new features, prompts, and AI industry insights
• Lead Magnets - free resources offered in exchange for email subscription
• Promotional Campaigns - information about discounts, new products, and special offers
• Behavioral Triggered Emails - automated messages based on user actions and engagement patterns
• Transactional Emails - account notifications, purchase confirmations, and service updates

Email communication practices:

• All marketing emails include clear unsubscribe options
• We track email engagement (opens, clicks) to improve content and deliverability
• Email preferences can be managed through your account settings
• We may personalize email content based on your usage patterns and interests
• Transactional emails cannot be opted out while maintaining an active account
• Email data is processed by third-party email service providers with appropriate data protection measures

11.  Third-Party Links

Our Site may contain links to external websites. We are not responsible for the privacy practices or content of those third-party sites.

12.  Updates to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new “Effective Date.”

13.  Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact:

promptandgo
Email: legal@promptandgo.ai
Jurisdiction: Singapore